Assess and map
Inspect visible damage and use moisture meters, hygrometers, and thermal imaging to identify affected areas.
Water extraction & structural drying
Stop the water. Find the moisture you cannot see.
Burst pipes, appliance leaks, flooding, and roof intrusion can push water into walls, flooring, and cavities. The response is built around extraction, moisture mapping, controlled drying, and clear next steps.
24/7 emergency responseIICRC certifiedClear damage documentationFree inspections
When to call
Do any of these conditions sound familiar?
Do not enter or touch an area that may be unsafe. Call 911 for immediate danger.
Talk through the situation01Standing water or an active leak02Wet drywall, flooring, or insulation03Stains, bubbling paint, or musty odors04A burst pipe, overflow, or appliance failure
IICRC certified restoration processThe response process1 2 3 4
Assess first. Then work from a defined plan.
Extract water
Use commercial pumps and vacuums to remove standing water and reduce continued absorption.
Dry the structure
Position professional air movement and dehumidification equipment around the affected materials.
Monitor progress
Measure moisture throughout drying, clean and sanitize as appropriate, then review the path to repair.
What the scope should explain
No mystery around the work.
A useful restoration plan connects the observed damage, affected materials, equipment or labor, monitoring, documentation, and next decision.
Affected areasWhere damage starts and how far it extends.Required actionsWhat will be extracted, contained, cleaned, removed, dried, or repaired.MilestonesWhat must happen before equipment moves or reconstruction begins.Final verificationHow completion and remaining next steps will be reviewed.
Claim documentation
How insurance help works Connect the conditions to the restoration scope.
The team can organize photographs, measurements, and scope details and communicate with your insurance carrier. Coverage is determined by the carrier.
Immediately. Water can travel beyond the visible area, and microbial growth can begin in favorable conditions within 24 to 48 hours.
Fans may move surface air, but they do not confirm whether wall cavities, subfloors, insulation, or structural materials are dry.
Many projects require several days of drying and monitoring. The source, materials, affected area, and repair needs determine the actual timeline.
Coverage depends on the policy and cause of loss. The team can document the damage and help communicate the restoration scope, but the carrier determines coverage.