Confirm safe access
Coordinate entry after the fire department or relevant authority has released the property.
Soot, odor & fire-loss recovery
Make the property safe, stable, and ready to recover.
After the fire is out and the property is cleared for entry, the work shifts to securing openings, documenting damage, removing residues, controlling odor, and planning repairs.
24/7 emergency responseIICRC certifiedClear damage documentationFree inspections
When to call
Do any of these conditions sound familiar?
Do not enter or touch an area that may be unsafe. Call 911 for immediate danger.
Talk through the situation01Visible soot or smoke film02Persistent smoke odor03Water from firefighting efforts04Damaged windows, roofing, walls, or contents
IICRC certified restoration processThe response process1 2 3 4
Assess first. Then work from a defined plan.
Stabilize and document
Inspect conditions, protect exposed openings, and record affected rooms, surfaces, and contents.
Clean residue and odor
Use material-appropriate methods for soot, smoke film, debris, and odor control.
Plan restoration
Define salvageable materials, content handling, repairs, reconstruction, and the final property review.
What the scope should explain
No mystery around the work.
A useful restoration plan connects the observed damage, affected materials, equipment or labor, monitoring, documentation, and next decision.
Affected areasWhere damage starts and how far it extends.Required actionsWhat will be extracted, contained, cleaned, removed, dried, or repaired.MilestonesWhat must happen before equipment moves or reconstruction begins.Final verificationHow completion and remaining next steps will be reviewed.
Claim documentation
How insurance help works Connect the conditions to the restoration scope.
The team can organize photographs, measurements, and scope details and communicate with your insurance carrier. Coverage is determined by the carrier.
After emergency authorities have cleared the property and the site can be entered safely.
Smoke particles can settle on surfaces and enter porous materials, HVAC pathways, and concealed areas. Effective odor control starts with source removal and detailed cleaning.
Some contents can be cleaned or deodorized; others may not be safe or practical to restore. The material and level of exposure guide the decision.
The team can document conditions, explain the restoration scope, and communicate with the carrier. Coverage decisions remain with the carrier.