Active leak or flooding
- Keep away from water near electricity.
- Shut off the source only if safely accessible.
- Do not use a household vacuum on standing water.
24/7 emergency response
Safety first. One clear action at a time.
If there is fire, electrical danger, structural instability, a gas concern, or risk to anyone inside, leave the area and call 911.
Call (240) 261-1639Before the team arrives
Use the safe steps that fit the situation.
Suspected growth
- Avoid disturbing or scrubbing the area.
- Do not aim a fan across visible growth.
- Reduce access until it can be assessed.
After a fire event
- Do not re-enter until authorities allow it.
- Avoid touching soot-covered surfaces.
- Do not turn on affected utilities or systems.
Wind or impact damage
- Stay clear of wires, limbs, and unstable areas.
- Do not climb onto a wet or damaged roof.
- Photograph only from safe positions.
What to share on the call
Four details help the team prepare.
- 1The property address and a safe callback number.
- 2What happened and when it started.
- 3Whether the source is stopped or damage is still active.
- 4Any known safety, access, occupant, or business concerns.